Your Right of Withdrawal (Herroepingsrecht)
Under Dutch and EU consumer protection laws, you have the right to withdraw from your purchase agreement within 14 days after receiving your order, without providing any reason.
To exercise this right, you must notify us clearly and in writing (e.g., by email) within this 14-day period. After this notification, you have another 14 days to return the product.
You may use the EU Model Withdrawal Form to exercise your right of withdrawal, but this is not mandatory. You can download the form here:
or request it via email.
Refund Conditions
If you exercise your right of withdrawal within the legal timeframe:
- You will receive a full refund, including the original standard shipping costs.
- The refund will be issued via the same payment method used for your original purchase.
- You are only responsible for the direct return shipping costs, unless the product is defective, damaged, or incorrect.
Return Eligibility
To qualify for a full refund:
- The item must be returned in its original condition, allowing only the use necessary to establish the nature, characteristics, and functioning of the product (similar to what you would do in a physical store).
- Items must be returned complete, including any accessories or extras received.
- We may reduce the refund amount if the item is returned in a deteriorated condition due to handling beyond what is necessary to evaluate the product.
Items Excluded from Return
The following items are not eligible for return:
- Personalized or custom-made items (e.g., items made to customer specifications)
- Digital downloads (unless you have not consented to the immediate download and waived your withdrawal right)
- Gift cards
How to Start a Return
To initiate a return:
- Email us at sales@shadowsofchance.com within 14 days of receiving the item.
- Include your order number and a brief explanation.
- Once confirmed, send the item to the following return address:
Shadows of Chance
Hoflanderweg 54
1947 ZG Beverwijk
The Netherlands
- Use a trackable shipping method. You are responsible for the item until it reaches us.
Please do not send your return to the manufacturer unless specifically instructed.
Partial Refunds
In certain cases, a partial refund may be issued:
- If the item is returned damaged, incomplete, or not in original condition (not due to our error).
- If the return is initiated outside the legal return period, but we still choose to accept it.
Processing Your Refund
- Once we receive and inspect your return, we will notify you of the approval or rejection.
- Approved refunds will be processed within 5 business days.
- You will receive the refund via your original payment method.
Late or Missing Refunds
If you haven’t received your refund after 5 business days:
- Double-check your bank or credit card account.
- Contact your payment provider (some processing delays are normal).
- Still missing? Contact us at shadowsofchance@gmail.com.
Items on Sale
Discounted or sale items are eligible for refunds, provided they meet the same return conditions as regular-priced items. Please contact us in advance to confirm eligibility.
Exchanges
We only replace items that are defective or damaged. If you wish to exchange such an item:
- Contact us at shadowsofchance@gmail.com
- Send the item to the return address we provide.
We do not offer direct exchanges for changes in color, size, or preference. You may return the item and place a new order instead.
Gifts
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit once we receive your return.
- If it was not marked as a gift or sent to the gift giver, the refund will go to the original purchaser.
Return Shipping Costs
- If the item is defective, damaged, or we made an error, we will reimburse return shipping costs.
- For all voluntary returns (e.g., change of mind), the return shipping is at your own expense.
Need Help?
If you have questions about your return or refund, contact us at:
📧 sales@shadowsofchance.com
We’re happy to help.